1490lmt asks to restart continuously after firmware update

hoppy269

Guest

1490lmt asks to restart continuously after firmware update

Updated the maps with no problem and then updated the firmware after purchasing the unit. Everything seemed to go fine it stated the unit would restart after the firmware was updated and disconnected from my laptop. disconnected but the unit remained blank. Let it sit for 30 minutes but it didn't restart. Powered the unit on it went to the main screen and then I started to get the additional updates require a restart message. They won't stop I can say no then it stops but when I power off/on the message is back. Can I reinstall the firmware update or ideas on how to resolve?

willow

Guest

1490lmt constantly asking to reboot after updating files

Just got this and did the map upgrade lastnight, which went well.

Then went to do the firmware update, it also seemed to go well, but now it's constantly asking to do a reboot since "the device has been successfully updated. There are additional updates that require a restart to take effect. Would you like to restart now?".

No matter how many times I reboot, it keeps doing this.

The about page reports this:

Software version 5.70
GPS 4.30
Text 5.70 US English
Keyboard Unknown
Audio 2.90 American English-jill
Bluetooth 1.73

Any ideas?

willow

Guest

1490lmt asks to restart continuously after firmware update2

This is followup for my previous message yesterday.

I somewhat resolved the issue by removing the software update file from the Garmin. I no longer have the reboot request, and oddly enough, it's picking up satellites faster now, and indoors which it wasn't doing prior. No idea if this is connected to the update or not.

My software version shows the same as when I'd done the update, but myGarmin reports I need to upgrade my software. I haven't tried re-upgrading again, going to hold off until it's a necessity. Here is what I did:

1. With the nuvi powered off, press and hold the upper left hand corner of the touchscreen with your finger

2. Continue to hold the touchscreen while pressing and releasing the power button on the device. The Garmin Logo should display.

3. Have your USB cable ready so that when the Logo shows up, and while still holding the touchscreen, connect the device to your computer with the cable

4. After about 30 seconds the screen should flash white real quick and then show a green progress bar. Right when this happens, release the touchscreen.

5. After the progress bar completes (45-60 seconds) the device should go into Mass Storage mode with the picture of a computer tower on the display of the device.

6. You can now browse the system folder on the Garmin. Simultaneously press the windows START key and the E key, this brings up your file explorer.

7. Right click the Garmin nuvi drive that appears in My Computer
Left click 'Explore'

8. Find the ".system" folder and locate the file "GUPDATE.GCD"

9. Delete this file by holding SHIFT and pressing the DEL key.

10. Safely remove your device from your computer using the Safely Remove Hardware program in your computer's system tray.

Once this is done, unplug the unit and let it power down or reboot, whichever it chooses. Do another reboot cycle on it. The request to reboot firmware should now go away.

Hope this has been helpful.

terrysessomsjr

GPS: Nuvi 1490LMT

More followup

It's been a few days since I deleted that file to keep the garmin from rebooting. I haven't had an issue with it asking me to reboot, but on a couple of occasions I have had the system shut off while trying to boot up.

This occurs right after adding/changing files on the garmin. The debug log shows an RTL everytime it happens. This was some sort of trap error thing, and it seems people with software version 5.7 (like mine) are having the issue.

gordonutah

Guest

1490lmt asks to restart continuously after firmware update

Thank you for posting this. I thought I was the only one this affected. On my Nuvi 1300, the procedure for accessing the .system folder was a little different. I just connected the USB cable to my Nuvi. Waited for the picture of the PC to appear on the Nuvi, and then using a DOS prompt, I went to the drive that the Nuvi showed up as. In my case it was F:

I then had to type "cd .system" ( no quotes of course ) and I was in the .system folder. I then just typed "del gupdate.gcd". Then I used the "Safely remove hardware and eject media" button on my laptop and ejected the Nuvi. On the first reboot, it did finish installing a few things and rebooted. I powered it down, restarted it and joy of joys, no more asking to reboot!

Thank you, thank you, thank you!

Oh, BTW, my software versions showed the exact same versions as the original poster.

anwargt4

Guest

same probleme

I have the same problem on my nuvi 1490. I tried to do exactly what you explained but the problem stay. In startup a message says "Cannot install the downloaded file. Remove uneeded files from the device, and run WebUpdater again" I deleted a lot of unnecessary files but the message stay here.

On the info section of he device, it says the firmware is 6.20 but in garmin BaseCamp it says 5.80 and propose me to download the 6.20 version.

After the message, another message appear "The device has been successfully updated. There are additional updates that require a restart to take effect. Would you like to restart now?" but even when I click Yes, the message stays at each reboot.

Someone help me please Smile

seannj427

Guest

1490LMT failed update! (microSD card was the culprit)

I was seeing reboots and a failure to startup USB connected to my pc after a failed update.
On my 1490LMT, I had to remove the microSD card, after doing the factory reset did not work at all. (reboot loop). Both the lower right hand corner and upper left hand corner update procedures did not help (but thanks). Once I took the microSD card out, the unit booted up ok. I also took the precaution of formatting the microSD card on my pc as FAT32 and inserting it back into the Garmin unit during the Garmin Express update wizard. So far the update is continuing fine.

bbrider

Guest

Garmin reboot

I had the same problem with my 1490 rebooting on the power cord, but worked fine on the battery. I tried removing the sd card, but that didn't help. Tried a reset, but it wouldn't respond, my touch screen is not working exactly as it is supposed too. So I thought it all started after I had it hooked up to the pc and downloaded the new maps. Next I played around with basecamp with it hooked up to the pc. That got me to thinking.....maybe I need to reconnect it to the pc and use the remove usb option before I unplug it from my pc. Maybe it is hung up because I just unplugged it without doing the remove option on my pc first. Never been a problem before, but who knows. So I reconnected it to the pc....then used express to check for a software update and it was one. Updated the 1490, then used the remove option on my pc before I unplugged the gps. Next powered on the gps using the battery.... waited for the update to complete it's install and did a reboot to take affect per instructions on screen. After reboot I plugged it back into the vehicle power port and it works fine again.

So was it an update or was it the improper method of unplugging it from the pc that caused the problem? IDK!! I did two things in a row before I checked it and now it works again like it should....other than the touch screen is still not working exactly as it should which is a real pain. I have a new Drive 60LM on the way now to replace this one anyway because of the touch screen malfunction, I just wanted to see if I could figure out what was causing the reboot loop. I hope this helps. I see many on here talking about this and it always seems to start after having had it connected to the pc so I am inclined to think not using the remove usb option is part of the problem.

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